Frequently Asked Questions
Everything you need to know about shopping with ALISA
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, ALISA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit for your ALISA products.
Can I modify or cancel my order after it has been placed?
Order modifications or cancellations can be made within 1 hour of purchase. After this window, our warehouse begins processing, and we are unable to make further changes.